Returns & Exchanges

RETURNS & EXCHANGES

Return and Exchanges are free, one time, within 30 days of purchase. To start the process, just send an email to us at info@cryptocanucks.com mentioning your purchase details, your reason for returning and your “next to do” instruction. We will send you your return postage in the reply email. Print it, attach it and drop the box at your nearest mailbox location. Once we will receive your return, we will process your request accordingly within shortest possible time.

Original invoice must be sent with returned item(s) to process the refund. All returned items must be in their original state, with all tickets/labels attached and deemed by CryptoCanucks. to be unworn/ undamaged before they can be accepted for a refund.

Delivery and shipping fees are non-refundable.

Products can be returned/ exchanged within 30 days of sale, and the refund amount will be applied to the original tender. Refunds/exchanges are not permitted after the allowable return period (30 days).

Merchandise returned without its invoice, will not be accepted thus will not be refunded/returned/exchanged.

Items purchased in person from Point of Sales/Brand Ambassadors at events or conferences can be returned to the same Point of Sales/Brand Ambassadors within 30 days of purchase following above mentioned criteria.

Exchanges

If you are not satisfied with your purchase and wish to exchange it, you may return it in accordance with our return policy to our warehouse/Point of Sales in person or via mail. Please send us an email at info@cryptocanucks.com with your original order number before returning, if you intend to return via mail. We’ll be happy to replace your order depending on your choice and depending on our available stock.